General Conditions


Academia de Español El Nopal strongly advises students to carefully read the following conditions before their booking. This is a legal contract between both parties, yourself, the participant, and Academia de Español El Nopal. Booking in one of our courses indicates that you agree to abide by the terms and conditions of the contract.

 1. Minimum age
 
The minimum age for enrollment is 3 years old. Those persons under 18 that participate in any of the programs must do so with consent from a parent or guardian.
 
2. Payment policy
 
All down payments ($30 USD) are due at least 1 month before the student's arrival by:
1.- Bank transfer to the bank account (all bank charges must be paid by the sender):
The information for making the bank transfer will be available in the email confirming your registration as student.

2.- Paypal: Via our web page.

Very important:
For tracking purposes, please send us a copy of your bank transfers by email. Clearly indicate the name(s) of the student(s) on the transfers as well as their reference number
All bank charges and commissions should be paid by the sender.
Outstanding payments are due on first day of the course.
 
3. Cancellation and refund policy
 
All cancellations must be notified in writing to our office (via E-mail). Cancellations not received in writing will not be accepted. The 30 USD deposit will be non refundable.
Although no refund will be returned we will give you a year-long credit in order to start your course. Please visit the following web site for further information regarding visas: http://www.inm.gob.mx/index.php/page/Paises_Visa
El Nopal cannot be held responsible for cancellations due to an Act of God, natural disasters, student's health or personal problems, before or while the course is taking place.
Only individual lessons could be cancelled or postponed if notified in writing 24 hours in advance; otherwise lessons will be missed and payment will be not reimbursed.
 
4. Accommodations
 
Reservations are made on a weekly basis - Sunday to Saturday; extra nights can be requested but El Nopal does not guarantee the availability of extra nights of accommodation in the same host family or apartment.
Check-in for accommodations is at 2 pm. on the Sunday prior to the first day of the course – Monday – and check-out is at 2 pm. on the Saturday after completion of the course. If choosing a host family, El Nopal will provide student's family information one month before student´s arrival in order to avoid uncomfortable last minute changes.
Students should inform El Nopal well in advance their travel plans, including arrival time and date and airline, otherwise El Nopal will not be responsible for greeting or picking up the student.
For last minute registration El Nopal cannot guarantee accommodation preferences.
Students should bring along their own towels. Laundry is included once a week, but not ironing.
Twin or double room bookings are only available for students coming together.
In case of a serious disciplinary offense or repeated bad behavior, the student will be expelled from the accommodations contracted with El Nopal without the right to any refund.
The student will be charged for the replacement of broken items due to either negligence, intention or accident. In all accommodation cases, if a student decides to postpone or take a break from the contracted period, s/he will lose any right to a monetary refund and the accommodations contract will be cancelled.
Any change of accommodation after arrival will incur a fee of $125 USD. El Nopal accepts no responsibility whatsoever for circumstances out of our control/ force majeure or for students' actions.
 
5. Complaints or comments
 
In case of default or complaint, students must report their complaint to the school secretary office by writing an Email within the first week after their arrival. El Nopal will certify the situation within 2 working days and will inform the student.
 
6. Responsibility
 
El Nopal does not accept responsibility for losses or damages to personal properties in or outside the school premises. Students are advised to take out personal insurance to cover themselves against any cause.
El Nopal is not responsible or liable for accidents occurring outside the school premises (i.e. accommodation or excursions).
 
7. Changes
 
El Nopal reserves the right to alter dates, fees, timetables or teaching premises without prior notice.
School fees will be updated on a yearly basis. In case of unforeseen reasons classes might be postponed and held during a different timetable. Any change of accommodation or language course after arrival made by the student will incur a fee of $125 USD.
 
8. Misconduct
 
Should the student not follow or respect the rules and regulations of the school, exhibits poor behavior or does not attend classes on a regular basis, El Nopal reserves the right to cancel his/her course and no money will be reimbursed.
 
9. Insurance
 
Participants must have health & liability insurance covering all costs that may arise during the course duration.
El Nopal will not be responsible in any way for accidents, loss or damage to students or their belongings during the course, either in students´ accommodations or at school premises.
 
10. Mexico´s local & national holidays
 
The school will be closed when local or national holidays take place although whenever two holidays occur in a week we shall make up one of them. Individual classes are always covered. In all cases students will pay on a regular weekly basis regardless of holidays. It is by all means students´ responsibility to contact us before booking in order to get this information. Clicking here you will have access to El Nopal school holidays 2013.
 
11. Enrollment fee & class material
 
In all our courses there is an inscription fee of $25 USD, to be paid once in student's lifetime. It includes registration, placement test for entry level (if needed), class material, personal assistance and unlimited Wi-Fi Internet access at the school.
 
12. Visas
 
Citizens of most European countries as well as the USA and Canada do not need a Visa to enter Mexico. Students coming from other countries should obtain information regarding the requirements for obtaining a VISADO (VISA) at their nearest Mexican Embassy or Consulate. For general information regarding visas, please click here:
http://www.inm.gob.mx/index.php/page/Paises_Visa
The certificates that accredit and confirm the enrollment in a Spanish program at El Nopal can only be signed, sealed and sent by people authorized by El Nopal, who will not be held responsible for rejected Visa applications due to the fact that these documents do not have any official power and merely serve as confirmation of a course. Such documents will only be sent to cover the amount of course time initially contracted by the student.
In the event that the student should urgently need the originals of any of these documents, El Nopal will send them and charge the cost of the express mail to the student.
If student visa is rejected El Nopal will not refund any money, although we will give 1 YEAR credit to students to obtain their visa and take the booked course in our school.
Under any circumstances El Nopal will not be responsible for visa rejections.
Student will be obliged to send us a clear copy of the original formal proof of the rejected visa.
 
13. Minimum number of students required
 
There is a minimum number of 2 students in order to run any course. If there is only one student enrolled in a specific course, individual lessons will be offered and the teaching time will be reduced to reflect the group course fee charged when booking.
If there are not sufficient participants at the moment of enrollment, we will explicitly inform the student about possible consequences upon enrollment 2 weeks before the start of the course, and students will be notified about a reduction of the number of lessons.
 
14. Airport pick up taxi service
 
Arrival manager will wait a maximum of 60 minutes after expected arrival time for the student.
If student does not show up / does not contact the arrival manager the airport-pickup service will expire but student will still have to pay for the service. If student contacts arrival manager with a change of arrival time while arrival manager is already at the airport a $10 USD supplement will be charged for every 30 minutes additional waiting time.
 
15. Pictures & promotional material
 
By attending an El Nopal event, workshop, or course, you are providing your consent for any media (photos or video) captured at the event, workshop, or course to be used, as determined by El Nopal, for promotional or archival purposes. If you have questions about the collection, use, and disclosure of this information by El Nopal please contact us.
 
16. Disabilities
 
El Nopal welcomes applications from students with disabilities and will always do whatever we can to assist with your study abroad plans.
We are happy to adapt the programs in order to cover your specific needs. You must specify what support you require in order to be able to adjust certain installations, especially concerning accommodation.
 
17. Acceptance of the general conditions
 
Participation in our courses implies knowledge of and acceptance by the student and/or his/her parents or legal guardian of all General Conditions included here.